# patvann/no-show-handler

## Chronic Disease Management

You can also [Launch Extension in EMR](https://www.canvasmedical.com/extensions/no-show-handler?protocol_modal=open)  
or [View the extension on GitHub](https://github.com/Medical-Software-Foundation/canvas/tree/main/protocols/no-show-handler)

### Target Population

Patients who have missed or failed to show up for scheduled appointments. Suitable for any patient population where appointment adherence is a critical factor for maintaining continuity of care and ensuring timely treatment.

### Recommendations

The protocol recommends the following actions:

1. **Task Creation:** When a patient is identified as having missed an appointment, a task is automatically created for the scheduling team. This task prompts the team to reschedule the missed appointment.
2. **Banner Alert:** A banner alert is added to the patient’s appointment card and chart. This alert indicates that the patient has previously missed an appointment, thereby informing clinicians and supporting proactive follow-up.

### Importance

This protocol helps in:

- **Improving Patient Follow-Up:** By ensuring that missed appointments are promptly rescheduled, it helps in minimizing gaps in patient care.
- **Enhancing Workflow Efficiency:** Automating the task creation and alert generation streamlines the process of managing missed appointments, reducing the manual workload for clinical staff.
- **Reducing No-Show Rates:** The visibility of past no-shows on appointment cards may increase clinician awareness and encourage efforts to reduce future no-shows.

### Conclusion

The `No Show Handler` is a valuable tool for managing patient appointments. It integrates task management and alerts into the clinical workflow to address missed appointments.

## Resources

### The Effectiveness of Outpatient Appointment Reminder Systems in Reducing No-Show Rates

Patients who do not keep physician appointments (no-shows) represent a significant loss to healthcare providers. For patients, the cost includes their dissatisfaction and reduced quality of care. An automated telephone appointment reminder system may decrease the no-show rate. Understanding characteristics of patients who miss their appointments will aid in the formulation of interventions to reduce no-show rates.

[View Resource Paper](https://canvas-website.cdn.prismic.io/canvas-website/Ztedsrzzk9ZrW8iG_effectiveness_of_outpatient_appointment_reminder.pdf)